University of Cambridge > > Manufacturing Research Forum > Seeing advanced services as socio-technical systems: What can we learn from accident investigation?

Seeing advanced services as socio-technical systems: What can we learn from accident investigation?

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“Safety and reliability are commonly related to the absence of undesired outcomes such as incidents or accidents, or product failures. In fields such as aviation safety, risk management and reliability engineering the starting point of an investigation is shared: the occurrence of an actual adverse outcome. However, in aviation safety the usefulness of investigation methods that look only for ways in which something can fail or malfunction has been profoundly questioned. In this talk I set out to explore what we can learn from these methodological advancements to provide novel insight into socio-technical systems such as those underpinning the successful delivery of performance-based contracts. I illustrate the concept making reference to the delivery of aircraft availability in a defence aerospace industrial context.”

Nils E. Thenent has recently completed his Ph.D. at the University of Bath, UK in the field of cost estimation for integrated product-service offerings in aviation. He is an aerospace engineer with expertise in the fields of avionics maintenance and aircraft design. Nils has been working with major aerospace companies, such as Lufthansa Technik, Pratt & Whitney Canada, GE Aviation and BAE Systems, and has presented his research at national and international conferences. His interests include aircraft technology, aviation management, continuous improvement, and aviation safety.

This talk is part of the Manufacturing Research Forum series.

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