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Sustainable value creation in manufacturing through maintenance services

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“Due to the increasing demands for integrating sustainability within business, manufacturing firms are paying more attention to improve their performance in terms of economic, environmental and social criteria. The integration of these sustainability aspects within manufacturing operations should be done at different levels in manufacturing companies – strategic, tactical and operational. In this context, the role of maintenance is envisioned to contribute towards the integration of sustainability in manufacturing by keeping the equipment performing the required functions while minimizing material and energy consumption.

However, maintenance activities of manufacturing equipment has been often giving in outsourcing or contracted out to a third party or the equipment manufacturer. These maintenance services have been mainly based on transactions, i.e. the equipment user pays the service provider for getting a job done or providing assistance and support for equipment operations. Recently, due to an emerging trend for increasing their relational perspective, industrial maintenance services are becoming more focused on customer value and service performance levels. Performance-based maintenance services are then representing a challenge for equipment manufacturers which are interested in enlarging their service offerings towards more relational and customer-oriented approaches.

This research investigates how industrial maintenance can be an enabler of more sustainable manufacturing operations through its role in the provision of industrial services. The understanding of industrial maintenance from a sustainability perspective is key to incorporate sustainable value into the new service offerings. A method has been finally proposed to support service providers to integrate sustainable value into their service offerings, thus providing better customer value.”

MARIA HOLGADO is a Manufacturing Engineer, graduated at University of Seville, Spain. She has obtained her PhD in Industrial Engineering at Politecnico di Milano (Italy) working on sustainable value creation in manufacturing through the provision of maintenance services (the topic of the buns talk). She has been involved in the EU project SustainValue, Sustainable Value Creation in Manufacturing Networks, funded by the European Commission’s Seventh Framework Programme (FP7). The project aim was to develop industrial models, solutions and performance standards for new sustainable and more performing production and service networks. Her main areas of interest are industrial sustainability, sustainability-oriented innovations, sustainable business models, product service systems, maintenance management and maintenance services. She has been a Marie-Curie Research Fellow in the European project iMaPla “Integrated Maintenance Planning” in University Federico Santa Maria in Valparaíso, Chile, in 2009. She has been a Visiting Scholar at the Intelligent Maintenance Systems Center in the University of Cincinnati, US, in 2013 and at the Institute for Manufacturing in the University of Cambridge, UK, in 2014. Maria Holgado joined the EPSRC Centre for Industrial Sustainability in October 2014. She is currently involved in the REDRESS project, funded by InnovateUK, which aims at investigating opportunities to increase the volume and value of textile recovery and driving retained value through business model and supply chain innovation.

This talk is part of the Manufacturing Research Forum series.

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