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How the application of information quality management can be a powerful enabler of positive business change in asset-intensive businesses

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The Seminar: A discussion of the use of a Systematic approach to Information Quality Management in Asset-Intensive Businesses as a highly effective enabler of Performance Improvement. Productive avenues for collaboration and research may become apparent.

The Thesis: A very efficient way to achieve positive business performance improvement is to implement an information quality management system progressively releasing bottlenecks in the business. Deficient quality of information is a major source of error, fault, waste and delay, the elimination of which goes straight to the bottom line. The QMS and other components needed for this business change process exist and are well-developed.

The Puzzle: If it is so obvious, why do enterprises struggle so with information quality problems? Managers feel IM productivity is falling and projects seem high-risk and complex, needing IT specialists to deliver them.

The Solution: Make information the responsibility of line management not IT. Align signals to management with the goals of the business, empower them to respond and hold them to account for the Quality of Information wherever they find themselves in the organisation:
  • for information produced to be fit for purpose at decision-points in the future in whatever context
  • for information used to support good decision-making even though produced in the past in whatever context).

The Strategy: Start where you are and make progress step-by-step. Use a practical business change framework supportive of continuous information management improvement aligned to the business’ goals.

The Tools: Enterprise Architecture Framework, Information Management Maturity Model, Business and Data Modelling Frameworks, and the accumulated knowledge and experience of others enshrined in standards: maximising flexibility, re-usability, interoperability and independence of past or current technology.

This talk is part of the DIAL seminars series.

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