An Introduction to the Service Systems Forum

Add to your list(s) Download to your calendar using vCal

• Duncan McFarlane - IfM
• Tuesday 03 April 2007, 12:00-14:00
• Wordsworth Room, St John’s College.

If you have a question about this talk, please contact Julie Jupp.

Professor of Service and Support Engineering

The service sector is now the dominant economic sector in developed countries, typically responsible for over half of gross domestic product and a large percentage of the workforce. Manufacturing organisations are increasingly enhancing or extending their product offerings through supplementary services ranging from product information services to life-time service and performance delivery agreements. In Cambridge, there is already a substantial amount of research being undertaken in this area – ranging from service system design, to service information systems to industrial support solution strategies and service organisational issues. An opportunity exists for a forum to draw together these activities, identify common interests and determine whether areas for collaboration exist. Additionally, the need for a greater coverage of service systems technologies, operations and strategies within Cambridge’s educational offerings has been encouraged and this forum can help shape these offerings.

This talk is part of the Cambridge Service Alliance Forum series.

This talk is included in these lists:

• All Talks (aka the CURE list)
• Wordsworth Room, St John’s College

Note that ex-directory lists are not shown.