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Introduction to Service Engineering - a modeling method and CAD tool for service

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Dr Hara’s research interests include modeling techniques and computer-aided design system for service. This talk discusses his top-down (or deductive) method providing a definition and an integrated representation of service to evaluate customer satisfaction. Based on the method, he has been developing a novel CAD system for service, called Service Explorer.

Dr Hara is Assistant Professor from Intelligent System Division, Department of Precision Engineering, Univeristy of Tokyo. He will be a visiting scholar to the EDC for the next three months.

This talk is part of the Engineering Design Centre series.

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