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Service Transformation in the NHS

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If you have a question about this talk, please contact Thomas Jun.

Aim:Joan Milne, Head of Service Transformation at CPFT will share the transformation story, the care pathways that were developed, the lean methodology used and the learning from the process. All of this transformational change was done whilst still providing patient care and without the benefit of research – Joan will pose the question “could it have been done differently”?

Background:In January 2007, Cambridgeshire and Peterborough nhs Foundation Trusts Board decided to undertake a wide-ranging service transformation programme across all Trust services. There were four reasons for this:

  • Commissioners felt that some of our services no longer reflected ‘best practice’
  • There were unacceptable variations in service provision across the Trust due to different historical levels of investment by predecessor PCT ’s
  • The Trust Board wanted a more strategic approach to delivering annual cost improvement programmes.
  • The Trust Board wanted to make service transformation the driving force behind the development of its integrated business plan for its application for Foundation Trust (FT) status

This talk is part of the Engineering Design Centre series.

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