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Knowledge and Information Management Through Life – Seeing the Wood for the Trees

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If you have a question about this talk, please contact Peter Wild.

The EPSRC /ESRC-funded Knowledge and Information Management Through Life (KIM) project was concerned with knowledge and information management issues for long-lived product-service programmes. Eleven university groups and companies from a number of industrial sectors participated in the project, which ran from 2005 to early 2009. It involved an ambitious programme of research exploring issues concerned with the sustainable representation of the product, the process by which it has been designed and the rationale behind design decisions. strategies and techniques for the active ‘curation’ of the knowledge associated with how the understanding of products and their impact on users develops throughout product life. the understanding of social processes in knowledge management for example in the organisation and governance of companies in the product-service supply chain. The underlying rationale for the project was that knowledge management problems cannot be solved purely with information technology, and that social processes have to be understood and incorporated into any strategies deployed.

The presentation will give an overview of the outputs of the project and will then try to identify some key questions that have emerged from the project as a guide for future research.

This talk is part of the Cambridge Service Alliance Forum series.

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