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Design for 21st century organisations, services and products

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If you have a question about this talk, please contact Michele Ide-Smith.

We’re delighted to welcome Ben Holliday to share his experiences of service design with us in January.

Abstract Drawing on his experience working in public sector and his work with FutureGov, Ben will explore how we can use service design to deliver better user experiences, and 21st century organisations.

Biography Ben Holliday is Chief Design Officer at FutureGov. He has over 18 years experience working on products and services. Working extensively with not-for-profit, charity and arts organisations, as well as startups. He has spent the last 5 years working with the public sector, at the Government Digital Service (GDS), and before joining FutureGov he led the design team at the Department for Work and Pensions (DWP).

The event is free but please reserve a ticket on Meetup:

This talk is part of the Cambridge Usability Group series.

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