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Integrating Knowledge Management into Business Processes

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A recent global Delphi study about the future of knowledge management identified the integration of knowledge management (KM) into business processes as one of the most pressing as well as the most promising practical and theoretical tasks in KM. The integration of KM activities into the daily business processes is supported by the GPO -WM-Method (German: GeschäftProzess-Orientiertes WissensManagement / English: Business Process Oriented Knowledge Management). This approach is based on extensive empirical research and combines the template-based GPO -WM-Process Analysis with the electronic GPO -WM-Solution Base to support the design of KM solutions. The template-based, participative approach is easy to learn, creates awareness about the handling of knowledge, makes used tools and instruments for knowledge handling explicit, identifies strength and weaknesses regarding a systematic handling of knowledge, defines the need for action and uses improvement ideas made by the process owner and employees for the joint work out of solutions. The GPO -WM-Solution Database comprises around 100 methods and tools and helps to search for new ideas and solutions. GPO -WM-method has been developed and applied within several KM projects in industry, medium-sized IT companies, and public administration and research organizations. Some basic elements of the GPO -WM-Framework have been recognized within the „European Knowledge Management Framework“(CWA 14924, CEN 2004 ).

The presentation is divided into three sections: first a brief description of the requirements, state-of-the-art and the development of the tool will be given, followed by a practical application of the analysis tool and finished with a brief look at the solution database.

This talk is part of the Engineering Design Centre series.

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