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Universal NHS healthcare: has the pandemic changed the promise?

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  • UserCharlotte Augst, Chief Executive, National Voices World_link
  • ClockThursday 18 November 2021, 12:30-13:30
  • HouseOnline panel format.

If you have a question about this talk, please contact Lucy Lloyd.

CCHSR Annual Lecture 2021

With waiting times for non-emergency NHS care increasing and elective surgeries delayed, the NHS looks in danger of becoming an emergency-only service – even post pandemic.

Charlotte Augst, Chief Executive of National Voices, an influential charity working to improve the lives of people who live with ill health, disability or impairment, will share her thoughts on the ‘universality’ of NHS services as a promise more complex than widely assumed.

A deeper understanding of what this promise means now may enable a more progressive, inclusive and human-shaped recovery.



Charlotte is the Chief Executive of National Voices. She came to London in 1997, after completing a law degree in Germany, to pursue postgraduate studies at the University of London.

She holds a PhD in law and medical ethics. Charlotte has held senior positions in health and research policy – in Parliament, for national regulators, and in the charitable sector.

Since starting at National Voices, Charlotte has led a strategic reorientation of the organisation towards a more visible role for its members – their insight, practice and innovations – and towards grounding National Voices’ influencing work more explicitly in the experience of people who live with ill health, disability or impairment.

National Voices is the leading coalition of health and social care charities in England. We work together to strengthen the voice of patients, service users, carers, their families and the voluntary organisations that work for them.

National Voices has more than 160 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people.

This lecture is organised by the Cambridge Centre for Health Services Research, a partnership between RAND Europe and the University of Cambridge’s Primary Care Unit.

This talk is part of the Primary Care series.

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