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Understanding Non-Literacy as a Barrier to Mobile Phone Communication

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J. Chipchase, (2005). Understanding Non-Literacy as a Barrier to Mobile Phone Communication. Nokia Blue Sky, 001-2005.

Original abstract: Emerging markets have higher numbers of textually non-literate people than more developed markets. Effective use of mobile phone features requires an understanding of textual prompts. Contact management and asynchronous communication in particular presents challenges for textually non-literate people. Solutions can be categorized as improvements to the phone, the ecosystem and to the operator infrastructure.

Available online from http://research.nokia.com/bluesky/non-literacy-001-2005/index.html

This will be an informal meeting, as determined by the mid-summer timing.

This talk is part of the Crucible/Microsoft HCI Reading Group series.

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