Enterprise Tuesday 2009/2010 - Understanding customers' needs

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• Kell Ryan, Founding Member of Ryanair
• Tuesday 27 October 2009, 18:00-20:30
• Cambridge University Engineering Department, Lecture Room 0.

If you have a question about this talk, please contact Frances Bycroft, enterprisetuesday.

This FREE series of lectures and networking continues on 27th October 2009 with Kell Ryan, Founding Member of Ryanair. He’ll be talking about the importance of understanding your customers needs in order to achieve and maintain business success.

Kell Ryan is a founding member of Ryanair, the largest low-cost airline in Europe. Ryanair was financed by and was the dream of Dr T.A.Ryan, Kell Ryan’s older brother. Kell worked at Ryanair from its conception, when the airline had only 50 employees until his retirement in 2004. In 1985 Ryanair carried 5000 passengers and nowadays they are Europe’s most successful low-cost airline with many millions of passengers every year.

Kell spent 24 years working for the Irish national airline Aer Lingus were he was responsible for all operations, passenger and other airline handling contracts at London Heathrow Airport. He headed the major and crucial transfer of Ryanair to the then little known airport of Stansted and has spent a number of years primarily promoting and marketing Ryanair within Europe.

He offers valuable insights into the success behind Ryanair and the importance of good customer service, training, marketing, sales, operations, and media communications.

If you’re interested in attending Enterprise Tuesday, please SIGN UP SOON ! We anticipate large numbers of attendees for this event so you need to turn up early to ensure your place. Register via http://www.cfel.jbs.cam.ac.uk/programmes/enterprise/register.html

Attendance is FREE and you only need to register online ONCE for the whole series.

Starts at 6pm; Networking from 7:30pm

For further information, please email the Programme Manager, Frances Bycroft, at enterprisetuesday@jbs.cam.ac.uk

This talk is part of the Enterprise Tuesday 2009/2010 series.

This talk is included in these lists:

• Cambridge University Engineering Department, Lecture Room 0
• Enterprise Tuesday 2009/2010

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