ENTERPRISE IMAGING: VISUALISING THE SCOPE AND COMPLEXITY OF LARGE-SCALE, COMPLEX ENTERPRISES

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• John Mills, IFM, University of Cambridge
• Tuesday 07 July 2009, 12:00-14:00
• Wordsworth Room, St John’s College.

If you have a question about this talk, please contact Peter Wild.

The UK Ministry of Defence is increasingly opening the support of military systems to private companies. One example is ATTAC (Availability Transformation: Tornado Aircraft Contracts), a ten-year, whole-aircraft availability contract where BAE Systems take prime responsibility to provide Tornado bomber aircraft with depth support and upgrades, incentivized to achieve defined levels of available aircraft, spares, and technical support at a target cost.

This presentation explores the relationships between the on and off base providers and clients. In this environment the provider manages combinations of their own and client staff at the client’s base in facilities provided by the client. The provider is therefore dependent on actions by the client to fulfil the contract. The on base location can be regarded as the front office for both client and provider where most client value is co-produced and perhaps co-created. However, off base (back office) client and provider organizations are also required to support on base activity. The particular contribution of this research is its focus on developing a novel mapping that help illustrate the interfaces that emerge from such contracts and suggest opportunities for new resource configurations and integration mechanisms to co-create value.

Based on work with Glenn Parry & Valerie Crute (University of Bath, UK )

This talk is part of the Cambridge Service Alliance Forum series.

This talk is included in these lists:

• All Talks (aka the CURE list)
• Wordsworth Room, St John’s College

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