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Cambridge Service Alliance Forum
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The service sector is now the dominant economic sector in developed countries, typically responsible for over half of gross domestic product and a large percentage of the workforce. Manufacturing organisations are increasingly enhancing or extending their product offerings through supplementary services ranging from product information services to life-time service and performance delivery agreements. In Cambridge, there is already a substantial amount of research being undertaken in this area – ranging from service system design, to service information systems to industrial support solution strategies and service organisational issues. An opportunity exists for a forum to draw together these activities, identify common interests and determine whether areas for collaboration exist. Additionally, the need for a greater coverage of service systems technologies, operations and strategies within Cambridge’s educational offerings has been encouraged and this forum can help shape these offerings. The Cambridge Service Forum (CSA Forum) is developing momentum as the place in the UK to discuss ideas and innovations in this exciting new field. The Forum, jointly run between the Institute for Manufacturing and Judge Business School, meets monthly and also hosts occasional international workshops. If you have something new, exciting or controversial to say on service book a slot with the forum organiser, Chris Pearson (cp349@cam.ac.uk). Topics are structured around four themes:
If you have a question about this list, please contact: . If you have a question about a specific talk, click on that talk to find its organiser. 0 upcoming talks and 40 talks in the archive. EU Service Innovation and Growth in a Service Economy
Thinking Differently: Beyond Servitisation and Support Engineering – the case of Rolls RoyceRefreshments will be provided after the seminar. Please let Sharon Mey (sm847@cam.ac.uk) know if you are attending.
Visual Business Analytics for enlightening analysis and communication
Service Systems Science as Flexible Component System - How to Manage Flexible Variety of our Economic, Social, Organizational and Cultural SystemsSeminar Room 2. Refreshments will be provided after the seminar.
Online experiments on improving residential energy efficiency
Customer Reactions to Service Separation
Understanding service orientation in manufacturing: Evidence from Mexican industries
From Complex Data to Business Value - how will organisations react to the Tsunami of information in today's world?
Towards a new science of service.
tba
Service supply chain integration in multi-organisation networks – Applying integration enablers and aligning process capabilities
Towards a Smarter Planet: Sensors, Complex Service Systems & Service Science?
Innovation in Services: A comparative study of external learning processes in incremental and radical service innovation
The design of service
(REVISITING) SERVITIZATION: WHEN IS SERVICE ORIENTED BUSINESS MODEL INNOVATION EFFECTIVE?
Robust Networks
Service Systems
ENTERPRISE IMAGING: VISUALISING THE SCOPE AND COMPLEXITY OF LARGE-SCALE, COMPLEX ENTERPRISES
Knowledge and Information Management Through Life – Seeing the Wood for the Trees
Strategy-Structure Configurations in the Service Business of Manufacturing Companies
Service Design from a consumer perspective?
Professional construction sector services: A decision-network perspective
Doing Research in Service
On the Effects of Customer Anger
Exploring the Financial Consequences of the Servitization of Manufacturing
Services and skills: The HR agenda in service science
Beyond the Bullwhip and the Beer Game
Knowledge & Information Management: Embedding through-life information in product-service data
Understanding Hidden Innovation in UK Services: Indicators, Empirical Evidence and Policy Implications
Service not through Manufacturing Goggles: A mindset for Excellence & InnovationThis is one the IFM's DIAL centre's talks that has been opened up to the Cambridge SSF community
After Sales Services: Strategies, Organisations, Processes and Contents
Service Supply Chain's – Key concepts and research challenges
Services in the IT industryNote venue change below
Service Design Modelling in Mission Ready Management Systems
Design for Service in Civil Aerospace
Servitization in Manufacturing Companies: Forming an Academic Field with Meaning, Stocktaking and Coherent InquiriesPhD Student at the Centre for International Manufacturing
Sustainable Improvement in Military Service Contracts
Discussion Session: Definitions and ScopingResearch Associate, Engineering Design Centre
Calls, Conferences, JournalsProgramme Director, Support Solutions Research Programme
An Introduction to the Service Systems ForumProfessor of Service and Support Engineering
Please see above for contact details for this list. |
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Allan Mayo, BIS Services Policy Unit.
Friday 04 November 2011, 11:30-12:30