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Cambridge Service Alliance Forum

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The service sector is now the dominant economic sector in developed countries, typically responsible for over half of gross domestic product and a large percentage of the workforce. Manufacturing organisations are increasingly enhancing or extending their product offerings through supplementary services ranging from product information services to life-time service and performance delivery agreements. In Cambridge, there is already a substantial amount of research being undertaken in this area – ranging from service system design, to service information systems to industrial support solution strategies and service organisational issues. An opportunity exists for a forum to draw together these activities, identify common interests and determine whether areas for collaboration exist. Additionally, the need for a greater coverage of service systems technologies, operations and strategies within Cambridge’s educational offerings has been encouraged and this forum can help shape these offerings.

The Cambridge Service Forum (CSA Forum) is developing momentum as the place in the UK to discuss ideas and innovations in this exciting new field. The Forum, jointly run between the Institute for Manufacturing and Judge Business School, meets monthly and also hosts occasional international workshops.

If you have something new, exciting or controversial to say on service book a slot with the forum organiser, Chris Pearson (cp349@cam.ac.uk).

Topics are structured around four themes:
  • Service Design
  • Service Operation
  • Service Performance
  • Service in Specific Domains
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If you have a question about this list, please contact: . If you have a question about a specific talk, click on that talk to find its organiser.

0 upcoming talks and 40 talks in the archive.

EU Service Innovation and Growth in a Service Economy

UserAllan Mayo, BIS Services Policy Unit.

HouseSeminar Room 2, Institute for Manufacturing, West Cambridge.

ClockFriday 04 November 2011, 11:30-12:30

Thinking Differently: Beyond Servitisation and Support Engineering – the case of Rolls Royce

Refreshments will be provided after the seminar. Please let Sharon Mey (sm847@cam.ac.uk) know if you are attending.

UserSteve Marlowe (Rolls-Royce) and Irene Ng (University of Exeter).

HouseSeminar Room 3, Institute for Manufacturing, West Cambridge.

ClockMonday 29 November 2010, 10:30-12:30

Service Systems Science as Flexible Component System - How to Manage Flexible Variety of our Economic, Social, Organizational and Cultural Systems

Seminar Room 2. Refreshments will be provided after the seminar.

UserProf. Hiroshi Deguchi, Tokyo Institute of Technology.

HouseSeminar Room 2. Institute for Manufacturing, West Cambridge.

ClockFriday 10 September 2010, 11:30-12:30

Customer Reactions to Service Separation

UserHean Tat Keh, Guanghua School of Management, Peking University.

HouseKeynes Room, Judge Business School, Cambridge.

ClockTuesday 20 July 2010, 14:00-15:00

Understanding service orientation in manufacturing: Evidence from Mexican industries

UserProf. Javier Reynoso, Monterrey Institute of Technology (ITESM) Mexico.

HouseSeminar Room 3, Institute for Manufacturing, West Cambridge.

ClockWednesday 23 June 2010, 11:00-12:00

Towards a new science of service.

UserProf. Evert Gummesson, Stockholm University School of Business.

HouseLecture Room, Institute for Manufacturing, West Cambridge.

ClockThursday 11 March 2010, 13:30-14:30

tba

UserDr Peter Heisig (Engineering Design Centre, University of Cambridge).

HouseBoys Smith Room.

ClockTuesday 02 February 2010, 16:30-17:30

Innovation in Services: A comparative study of external learning processes in incremental and radical service innovation

UserHenning Droegeand Juan Ramis, ESADE Business School (visitor to the CSA IfM).

HouseSeminar Room Three, Institute for Manufacturing.

ClockTuesday 17 November 2009, 12:00-13:00

The design of service

UserLucy Kimbell, University of Oxford.

HouseWordsworth Room, St John’s College.

ClockTuesday 03 November 2009, 12:00-14:00

(REVISITING) SERVITIZATION: WHEN IS SERVICE ORIENTED BUSINESS MODEL INNOVATION EFFECTIVE?

UserIvanka Visnjic, Department of Managerial Economics, Katholieke University Leuven.

HouseSeminar Room One, Institute for Manufacturing.

ClockTuesday 20 October 2009, 12:00-14:00

Robust Networks

UserProf. Sanjeev Goyal, Faculty of Economics, University of Cambridge.

HouseWordsworth Room, St John’s College.

ClockTuesday 06 October 2009, 12:00-14:00

Service Systems

UserRoger Maull and Phil Godsiff (University of Exeter).

HouseWordsworth Room, St John’s College.

ClockWednesday 23 September 2009, 12:00-14:00

Service Design from a consumer perspective?

UserGeke van Dijk, Co-founder and director at STBY.

HouseWordsworth Room, St John’s College.

ClockTuesday 05 May 2009, 12:00-14:00

Professional construction sector services: A decision-network perspective

UserDr. Julie Jupp, Assistant Director, IDBE www.idbe.org, Research Associate Engineering Design Centre.

HouseWordsworth Room, St John’s College.

ClockTuesday 07 April 2009, 12:00-14:00

Doing Research in Service

UserProf. Stephen L. Vargo, Distinguished Professor at the University of Hawaii, Manoa..

House Cambridge University Engineering Department, Lecture Room 4.

ClockFriday 20 March 2009, 09:45-14:00

On the Effects of Customer Anger

UserProf. Anat Rafaeli, Technion, Israel Institute of Technology.

HouseJudge Business School.

ClockThursday 26 February 2009, 12:00-14:00

Exploring the Financial Consequences of the Servitization of Manufacturing

UserProf. Andy Neely (Cranfield University and IFM, University of Cambridge).

HouseWordsworth Room, St John’s College.

ClockTuesday 03 February 2009, 12:00-14:00

Services and skills: The HR agenda in service science

UserPhilip Stiles (University of Cambridge).

HouseWordsworth Room, St John’s College.

ClockTuesday 06 January 2009, 12:00-14:00

Beyond the Bullwhip and the Beer Game

UserDavid Sharpe.

HouseWordsworth Room, St John’s College.

ClockTuesday 02 December 2008, 12:00-14:00

Service not through Manufacturing Goggles: A mindset for Excellence & Innovation

This is one the IFM's DIAL centre's talks that has been opened up to the Cambridge SSF community

UserDr Irene CL Ng, University of Exeter (and visiting researcher Institute for Manufacturing).

HouseSeminar Room A, Institute for Manufacturing, Mill Lane, Cambridge.

ClockThursday 23 October 2008, 10:00-11:00

After Sales Services: Strategies, Organisations, Processes and Contents

UserSergio Cavalieri (University of Bergamo).

HouseWordsworth Room, St John’s College.

ClockTuesday 07 October 2008, 12:00-14:00

Services in the IT industry

Note venue change below

UserCarlos Bravo-Sanchez, University of St Gallen.

HouseService Systems Forum will be held in the Darwin Room of the Pitt Building (cnr Silver and Trumpington Streets)..

ClockTuesday 02 October 2007, 12:00-13:45

Service Design Modelling in Mission Ready Management Systems

UserPeter Wild, Engineering Design Centre.

HouseWordsworth Room at St. John’s College.

ClockTuesday 04 September 2007, 12:00-14:00

Design for Service in Civil Aerospace

UserWarren Kerley, Engineering Design Centre.

HouseWordsworth Room at St. John’s College.

ClockTuesday 04 September 2007, 12:00-14:00

Servitization in Manufacturing Companies: Forming an Academic Field with Meaning, Stocktaking and Coherent Inquiries

PhD Student at the Centre for International Manufacturing

UserGuangjie Ren, Institute for Manufacturing.

HousePitt Building, Trumpington Street.

ClockTuesday 17 July 2007, 12:00-14:00

Sustainable Improvement in Military Service Contracts

UserJohn Mills, Centre for Strategy and Performance.

HouseWordsworth Room, St John’s College.

ClockTuesday 05 June 2007, 12:00-14:00

Discussion Session: Definitions and Scoping

Research Associate, Engineering Design Centre

UserPeter Wild.

HouseWordsworth Room, St John’s College.

ClockTuesday 01 May 2007, 12:00-14:00

Calls, Conferences, Journals

Programme Director, Support Solutions Research Programme

UserPaul Tasker.

HouseWordsworth Room, St John’s College.

ClockTuesday 01 May 2007, 12:00-14:00

An Introduction to the Service Systems Forum

Professor of Service and Support Engineering

UserDuncan McFarlane - IfM.

HouseWordsworth Room, St John’s College.

ClockTuesday 03 April 2007, 12:00-14:00

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